Privacy Policy
At Zocogo, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and/or mobile application.
Information We Collect:
- Personal Information: When you register an account, place an order, or engage in other activities on our site, we may collect personal information such as your name, email address, shipping address, phone number, and payment information.
- Usage Information: We may collect information about how you interact with our website and app, including your browsing history, pages visited, products viewed or purchased, and other usage data.
- Device Information: We may collect information about the device(s) you use to access our website or app, including your device type, operating system, IP address, and browser type.
How We Use Your Information:
- We may use the information we collect for the following purposes:
- To process and fulfill orders, including payment processing, shipping, and delivery.
- To communicate with you about your orders, account status, and promotional offers.
- To personalize your shopping experience and provide tailored recommendations based on your preferences.
- To improve our website and app, including analyzing usage trends and optimizing site performance.
- To detect, prevent, and address fraud or security issues.
- To comply with legal obligations and enforce our terms of service.
Cookies and Tracking Technologies
Cookies and tracking technologies, including web beacons, analytic and marketing tools, and retargeting/remarketing, are utilized on our Zocogo app to enhance user experience and analyze site traffic. These tools assist in personalizing content and assessing the effectiveness of our marketing endeavors. Users have the option to manage their preferences for these technologies within their device settings or app preferences. By using our app, users agree to the utilization of these technologies as described in our Privacy Policy.
International Data Transfers
Zocogo may transfer data internationally, including to and from the United States, to support our services. These transfers comply with relevant data protection laws and regulations, such as adherence to the EU-US Privacy Shield framework or reliance on standard contractual clauses approved by the European Commission. These measures are in place to safeguard users' personal information. By using our platform, users agree to the transfer of their data across borders as detailed in our Privacy Policy.
Specifics for Vendors and Customers
At Zocogo, we recognize the importance of differentiating data handling practices between vendors and customers on our multi-vendor platform. Vendors are obligated to adhere to strict guidelines regarding the handling of customer data, including but not limited to, ensuring the security and confidentiality of customer information, using it only for purposes related to fulfilling orders or providing customer support, and refraining from sharing or selling customer data to third parties without explicit consent. Vendors also need to comply with data protection laws in their area. We prioritize customers data privacy rights, allowing them to manage their data and privacy settings within their accounts.
Legal Basis for Processing
Zocogo processes personal data based on several legal bases: user consent, contractual necessity, legal obligations, legitimate interests, vital interests, and public tasks. Users provide explicit consent, which can be withdrawn at any time, and data is processed to fulfill contracts, comply with laws, and improve our services. We prioritize users' rights to access, correct, delete, and object to the processing of their data, ensuring transparency and accountability in all our data handling practices.
Your Rights and Choices:
You have the right to access, update, or delete your personal information. You may also opt-out of receiving promotional communications from us at any time by following the instructions provided in the communication or by contacting us directly.
Children's Privacy:
Our website and app are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request its deletion.
Changes to This Policy:
In the event of any updates to our privacy policy, we will promptly post such changes on this page to ensure you remain informed about the information we collect, its usage, and any disclosures. Should you have any further inquiries regarding our privacy policy, please feel free to reach out to us via email at support@zocogo.com, and we will endeavor to respond within 1-2 working days.