Customs and Export Control
At Zocogo, we prioritize following Customs and Export Control regulations, making sure all products on our platform meet relevant standards and restrictions, including export controls and country-specific rules. We offer clear guidance on customs documentation, shipping limitations, and potential import fees, while keeping detailed records of restricted countries and entities. We regularly monitor compliance through audits and educate our customers on their rights and responsibilities. Our policy updates reflect any changes in regulations or business practices to ensure smooth international transactions. Our shipping partner handles customs clearance to ensure goods comply with the destination country's laws.
Prohibited Product
To the fullest extent permitted by law, we, along with our shipping partner, absolve ourselves of any liability for special, exemplary, punitive, indirect, incidental, or consequential damages, including loss of reputation or goodwill, arising from contract, tort (including negligence), equity, strict liability, statute, or any other legal theory, resulting from unauthorized or unintended use, access, or disclosure of your personal data. Please note that IATA (International Air Transport Association) regulations prohibit certain items from international shipping due to their potential danger, damage, or delay. This includes sample sizes, which are also subject to these restrictions. Prohibited items encompass, but are not limited to, lithium batteries, magnetized material, dry ice, narcotics substances, pressurized containers, infectious substances, flammable adhesives, industrial solvents, precious stones, bearer drafts/cheques, currency and coins, firearms, explosives, military equipment, pornographic material, hazardous chemical items, foodstuff, and liquor. Should you choose to ship these items, you will be held responsible for any related costs incurred. All shipments must comply with the import laws of the destination country. We disclaim liability for any loss, damage, or destruction of such prohibited products. If you have any doubts or questions, please feel free to contact Zocogo for assistance.