At Zocogo, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and/or mobile application.
Cookies and tracking technologies, including web beacons, analytic and marketing tools, and retargeting/remarketing, are utilized on our Zocogo app to enhance user experience and analyze site traffic. These tools assist in personalizing content and assessing the effectiveness of our marketing endeavors. Users have the option to manage their preferences for these technologies within their device settings or app preferences. By using our app, users agree to the utilization of these technologies as described in our Privacy Policy.
Zocogo may transfer data internationally, including to and from the United States, to support our services. These transfers comply with relevant data protection laws and regulations, such as adherence to the EU-US Privacy Shield framework or reliance on standard contractual clauses approved by the European Commission. These measures are in place to safeguard users' personal information. By using our platform, users agree to the transfer of their data across borders as detailed in our Privacy Policy.
At Zocogo, we recognize the importance of differentiating data handling practices between vendors and customers on our multi-vendor platform. Vendors are obligated to adhere to strict guidelines regarding the handling of customer data, including but not limited to, ensuring the security and confidentiality of customer information, using it only for purposes related to fulfilling orders or providing customer support, and refraining from sharing or selling customer data to third parties without explicit consent. Vendors also need to comply with data protection laws in their area. We prioritize customers data privacy rights, allowing them to manage their data and privacy settings within their accounts.
Zocogo processes personal data based on several legal bases: user consent, contractual necessity, legal obligations, legitimate interests, vital interests, and public tasks. Users provide explicit consent, which can be withdrawn at any time, and data is processed to fulfill contracts, comply with laws, and improve our services. We prioritize users' rights to access, correct, delete, and object to the processing of their data, ensuring transparency and accountability in all our data handling practices.
At Zocogo, our platform ensures smooth Currency Conversion and Payment Processing for international transactions. Through our integrated systems, Zocogo accurately converts currencies, providing transparent pricing for customers worldwide. We collaborate with trusted third-party payment processors to securely handle transactions, prioritizing the security and confidentiality of personal data. These services, integrated into Zocogo's policy, employ robust encryption and compliance measures to safeguard sensitive information throughout the payment process.
You have the right to access, update, or delete your personal information. You may also opt-out of receiving promotional communications from us at any time by following the instructions provided in the communication or by contacting us directly.
Our website and app are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request its deletion.
In the event of any updates to our privacy policy, we will promptly post such changes on this page to ensure you remain informed about the information we collect, its usage, and any disclosures. Should you have any further inquiries regarding our privacy policy, please feel free to reach out to us via email at support@zocogo.com, and we will endeavor to respond within 1-2 working days.
At Zocogo, we prioritize following Customs and Export Control regulations, making sure all products on our platform meet relevant standards and restrictions, including export controls and country-specific rules. We offer clear guidance on customs documentation, shipping limitations, and potential import fees, while keeping detailed records of restricted countries and entities. We regularly monitor compliance through audits and educate our customers on their rights and responsibilities. Our policy updates reflect any changes in regulations or business practices to ensure smooth international transactions. Our shipping partner handles customs clearance to ensure goods comply with the destination country's laws.
To the fullest extent permitted by law, we, along with our shipping partner, absolve ourselves of any liability for special, exemplary, punitive, indirect, incidental, or consequential damages, including loss of reputation or goodwill, arising from contract, tort (including negligence), equity, strict liability, statute, or any other legal theory, resulting from unauthorized or unintended use, access, or disclosure of your personal data. Please note that IATA (International Air Transport Association) regulations prohibit certain items from international shipping due to their potential danger, damage, or delay. This includes sample sizes, which are also subject to these restrictions. Prohibited items encompass, but are not limited to, lithium batteries, magnetized material, dry ice, narcotics substances, pressurized containers, infectious substances, flammable adhesives, industrial solvents, precious stones, bearer drafts/cheques, currency and coins, firearms, explosives, military equipment, pornographic material, hazardous chemical items, foodstuff, and liquor. Should you choose to ship these items, you will be held responsible for any related costs incurred. All shipments must comply with the import laws of the destination country. We disclaim liability for any loss, damage, or destruction of such prohibited products. If you have any doubts or questions, please feel free to contact Zocogo for assistance.