Refunds and Returns Policy

Zocogo Refunds and Returns Policy

1. Returns and Refunds Application:

- You can apply for a return or refund within 30 days of receiving your order, under certain conditions.

2. Valid Reasons for Returns:

- You can request a return or refund if:

- The item was not delivered.

- The item arrived damaged or defective.

- The item received does not match the description or specifications.

- The item is incomplete or missing parts.

- The item is a counterfeit or expired product.

- You received an incorrect item (wrong size, color, etc.).

- You changed your mind about the purchase (certain categories may not be eligible).

3. Return Process:

- To initiate a return, contact our customer service. We will review your request and guide you through the process.

- If your return is approved, you may need to return the item to a designated location within a specified time.

4. Return Shipping Costs:

- Zocogo will cover the return shipping costs if the return is due to our error (wrong, defective, or counterfeit items).

- If you are returning the item due to a change of mind, you may be responsible for the return shipping costs.

5. Condition of Returned Items:

- Items must be returned in their original condition, unused, and with all original packaging and accessories.

- For specific products like clothing, the items must be unworn and unwashed.

6. Refunds:

- Refunds will be issued after we receive and inspect the returned item.

- Refunds will be issued to the original payment method or as store credit, if applicable.

7. Communication:

- For any issues or questions, please communicate directly with our customer service team via the Zocogo app or website.

8. Disputes and Final Decision:

- In case of disputes, Zocogo's decision on returns and refunds is final.

For more details or to start a return, please reach out to our customer support through the Zocogo platform.

Last updated: 3rd Jun 2024